Refund policy
Returns
We want you to be happy with your SoleCycle order. If you would like to request a return, please contact us within 30 days of delivery at shopsolecycle@gmail.com.
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
Please do not send a return without contacting us first. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can review the issue and make it right.
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
Approved damaged, defective, or incorrect-item claims may be eligible for a replacement or refund.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping costs, if applicable, are non-refundable.
Refunds
Once your return is received and approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or card provider to process and post the refund after it has been issued.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible after placing it.
We cannot guarantee that an order can be canceled or modified once processing has begun.
Non-Returnable Items
Items that have been used, washed, damaged after delivery, or returned without their original packaging may not be eligible for a refund.
Questions
For questions about returns or refunds, contact us at shopsolecycle@gmail.com and include your order number.